Receptionist/Scheduling Specialist
Job Type
Full Time, Non-Exempt
About the Role
The Receptionist / Scheduling Specialist serves as the first point of contact for clients, families, and community partners, creating a welcoming and professional environment. This role is responsible for front desk operations, hospitality, and communication, while also managing appointment scheduling, coordination, and intake support to ensure efficient service delivery.
Key Roles & Responsibilities
Front Desk & Hospitality
Greet and welcome clients, families, and visitors in a warm, professional manner
Maintain a clean, organized, and inviting reception area
Provide general information and assistance to visitors and callers
Ensure a positive, client-centered experience at all times
Phone & Communication Management
Answer, screen, and direct incoming phone calls promptly and professionally
Respond to inquiries and provide accurate information or route to appropriate staff
Communicate effectively with clients, families, staff, and external partners
Scheduling & Coordination
Schedule, confirm, and follow up on appointments with clients
Send appointment reminders via phone and email as appropriate
Add, cancel, and modify appointments within the scheduling system
Resolve scheduling conflicts and adjust calendars as needed
Coordinate appointments with staff, clients, parents/guardians, and partner agencies
Intake & Administrative Support
Coordinate with outside agencies, families, and facilities regarding intake processes
Cross-train to perform client/patient intake, including completion and filing of required documentation
Maintain accurate records and ensure confidentiality of all client information
Support administrative tasks such as data entry, filing, and document management
Additional Duties
Collaborate with team members to support daily operations
Assist with special projects or administrative needs as assigned
Perform other duties as required
Requirements
High School Diploma or GED
21 years of age or older.
Valid Alaska Drivers License
Basic knowledge of office equipment and computers, including word processing and email
Ability to pass a pre-employment drug screening and background check
Benefits
Health insurance, HRA, Health Insurance Waiver Monthly Stipend, Life insurance, free access to RYC's Fitness Center, 403 B Retirement plan 5% annual employer contribution, paid leave, and 8 paid holidays.
Application Instructions
Interested applicants, please click "Apply Now" button below to apply.