
Scheduling Specialist
Job Type
Full Time, Non-Exempt
About the Role
The Residential Youth Care (RYC) Scheduling Specialist plays a key role in supporting adolescents and their families within RYC's treatment programs and services. This position is responsible for managing scheduling, maintaining documentation, and facilitating care coordination and communication. As an essential member of the treatment team, the Scheduling Specialist contributes to RYC's mission to advocate for and foster the safety and well-being of youth at risk and their families so they may lead productive lives.
Key Roles & Responsibilities
Key Characteristics include:
Excellent written and verbal communication skills
Exceptional organizational skills, ability to multi-task in a fast paced environment
Ability to work well as a team and independently, as job duties require
Ability to implement coping strategies and conflict resolution skills in potentially volatile situations
Primary Responsibilities:
Speak with customers over the phone in order to schedule, remind, and follow up on appointments
Email reminders to clients/families or partners when appropriate
Coordinate with outside agencies, parents/ guardians and facilities regarding intake process
Add, cancel, or make changes to appointments in the organization and schedule
Cross-train to be able to perform patient intake, including the completion and filing of all necessary records
Resolve appointment conflicts for staff and customers or clients
 Maintenance of internal and external databases through regular data entry and updating
Attend and participate in required agency meetings, effectively communicating relevant information
Abide by federal and state regulations, and adhere strictly to agency policy and procedures to meet or exceed licensing, auditing, and accreditation standards
Maintain strict confidentiality and uphold professional ethics in all practices and procedures
Other job duties to be assigned
Requirements
High School Diploma or GED
21+ years of age
Valid Alaska Drivers License and clean driving record
Basic knowledge of office equipment and computers, including word processing and email
Must be able to obtain First Aid/CPR and MANDT certification following hire
Must be able to pass a pre-employment background check and drug screening
Experience in Behavioral Health, Social Services, or working with Youth (preferred)
Benefits
Job Type: Full Time, Non-Exempt
Hours Per Week: 40
$20.00-25.00/hr DOE
Benefits:
Health insurance, HRA, Health Insurance Waiver Monthly Stipend, Life insurance, free access to RYC's Fitness Center, 403 B Retirement plan 5% annual employer contribution, paid leave, and 8 paid holidays.
RYC is currently offering a $1000 sign-on bonus for newly hired full-time staff after their first 30 days of hire.
Application Instructions
Interested applicants, please click "Apply Now" button below to apply.